Shipping + Refund Policy

SHIPPING

Our Standard Shipping fee is $14.95. 

Kala House of Colour currently ships within Canada only. If you would like something shipped internationally, please contact us at hello@kalahouseofcolour.com. 

All orders are shipped using Canada Post Expedited Shipping with tracking included. We will strive to process and ship out your orders within 3-5 business days.

Kala House of Colour strives to keep the website's inventory up to date, but item availability is not always guaranteed. If an item is sold out, you will be notified via email and given the option to backorder or have the purchase refunded.

IN-STORE PICK UP + LOCAL DELIVERY 

Orders placed are available for in-store pick up during business hours at our downtown location, 26 Manitoba Street, Bracebridge, ON, P1L 1R9. Orders placed during our business hours will be ready for pick up after two hours. Orders placed outside of business hours will be ready for pick up the following business day an hour after opening. Proof of purchase is required when picking up orders. If you need contactless pick up, please email us at hello@kalahouseofcolour.com or call us at 647 767 8345.

We are also able to provide free local delivery within Bracebridge. If you have special delivery instructions or requests, please contact us directly at hello@kalahouseofcolour.com. 

DAMAGES

If an item is received damaged, please contact Kala House of Colour at hello@kalahouseofcolour.com. All damages must be reported within 24 hours upon receiving the order.

RETURNS or EXCHANGES 

 

TERMS & CONDITIONS

By shopping with Kala House of Colour, you agree with the above terms and conditions.

We reserve the right to update and change our terms of services without prior written notice and at any time.

If you have any questions or comments, please email us at hello@kalahouseofcoloor.com.